VMP HOME ("VMP HOME", "we", "us", or "our") is committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with us—whether online through our website or offline through our services, communications, or appointments.

Scope of This Policy

This Policy applies to personal information collected:

• Through our website and any digital platforms linking to this Policy

• When you contact us by phone, email, social media, or in person

• When you book services, request quotes, or apply for financing

• When you engage with our customer support or marketing campaigns

• In connection with any other services or programs we offer

By using our services, you consent to the collection and use of your information as described in this Policy.

Definitions

• Personal Information: Any data that can be used to identify you directly or indirectly.

• Cookies: Small data files stored on your device that help improve user experience and website performance.

• User / You: Anyone who accesses or interacts with our website or services.

Information We Collect

1. Information You Provide

• Name, email, phone number, and mailing address

• Service requests, preferences, and communications

• Payment details (processed securely)

• Job applications and resumes

2. Automatically Collected Information

• Device type, browser, IP address, and location

• Website activity, usage patterns, and preferences

• Cookies and similar tracking technologies

• Call recordings (for quality and training purposes)

3. Information from Third Parties

• Social media platforms

• Advertising or analytics partners

• Financing providers (with your consent)

How We Use Your Information

We may use your information to:

• Deliver, schedule, and manage HVAC services

• Respond to inquiries and communicate with you

• Send promotions and offers (with opt-out available)

• Improve our services, marketing, and website

• Ensure regulatory compliance and prevent fraud

• Support security, troubleshooting, and quality control

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and personalize content. You can manage your cookie settings via your browser. Disabling cookies may limit certain features on our site.

Sharing of Information

We do not sell your personal information. However, we may share it with:

• Service providers (e.g., payment processors, IT support)

• Financial partners if you apply for financing

• Legal or regulatory authorities when required

• Business partners (with your consent)

• A successor entity in the event of a merger or acquisition

Data Security

We use industry-standard safeguards to protect your personal information. However, no method of transmission or storage is completely secure.

Your Privacy Rights

You have the right to:

• Access or request a copy of your personal data

• Correct or update inaccuracies

• Request deletion of your information (when legally permissible)

• Withdraw your consent for marketing communications

To exercise your rights, please contact us at: [email protected]

Data Retention

We retain your personal data only as long as necessary for the purposes it was collected, including legal, accounting, or regulatory requirements.

International Use and Transfers

Our operations and data storage are based in Canada. By using our services, you agree to the processing of your data within Canada.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies before submitting any information.

Do Not Track (DNT)

We currently do not respond to Do Not Track signals. You may control cookie preferences directly in your browser settings.

Changes to This Policy

We may revise this Privacy Policy periodically. Updated versions will be posted on our website with the effective date. Continued use of our services after changes means you accept the updated terms.

Contact Us

VMP HOME Inc.
📍 Ajax, Ontario
🌐 www.vmphome.com
📧 [email protected]
📞 +1 416 551 2008